Frequently Asked Questions

Get answers to common questions about Highlight, Touch-Up, Haircut and Flat/Curling Iron.

Appointments typically range from 2.5 to 4 hours depending on hair length, density, number of highlights, and cut complexity. Your stylist will provide a personalized time estimate during consultation and schedule to ensure thorough, high-quality results without rushing.

When performed professionally with proper processing times and bond-building treatments, highlights are low-risk. We assess hair health during consultation, use protective products like Olaplex when needed, and advise on conditioning to minimize damage while achieving vibrant, dimensional color.

Most clients return every 6 to 8 weeks for a touch-up to maintain seamless roots and brightness. Timing depends on hair growth, contrast with your base color, and personal preference; your stylist will recommend a customized schedule.

Yes — the included professional haircut can change length and shape within the booked appointment. Significant transformations may require extra time or a separate consultation so color placement and cutting plan align; discuss goals with your stylist before starting.

A consultation is strongly recommended, especially for major color changes or first-time clients. It can be brief over the phone or in-person to review history, expectations, and timing; complex services may need a longer in-salon consultation to plan properly.

Use sulfate-free, color-safe shampoo, cool water rinses, weekly deep conditioning masks, and heat protectant before styling. Limit washing frequency, schedule regular trims, and follow your stylist's recommended products to preserve color vibrancy and maintain your styled finish longer.